Terms & Conditions
1. SCOPE OF APPLICATION / GENERAL
vivosan.ch is the online shop of Vivosan AG. The products and services offered by Vivosan AG are available exclusively within Switzerland and the Principality of Liechtenstein.
These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") apply to all services and products offered through vivosan.ch. Vivosan AG reserves the right to amend these Terms and Conditions at any time. Any such amendments shall take effect immediately upon publication.
2. REGISTRATION AND ORDERING
2.1 Registration
Registration with the online shop is available only to persons who have legal capacity. Registration is free of charge. There is no entitlement to registration or access to the online shop.
The customer must provide complete and accurate information during the registration process and is responsible for ensuring that this information remains up to date.
Users may request information about the personal data stored by Vivosan AG at any time and may request the correction or deletion of such data. Please contact us at info@vivosan.ch.
The customer agrees that all communication relating to orders, contracts, invoices and customer enquiries may be conducted electronically by email.
2.2 Placing Orders / Formation of Contract
Orders may only be placed online via the online ordering facility.
By submitting an order through the online shop, the customer makes a binding offer to enter into a purchase agreement in accordance with the provisions of the Swiss Code of Obligations (CO).
By placing an order, the customer also confirms that they are of legal age, that all information provided is complete and accurate, and that they accept these Terms and Conditions as an integral part of the purchase agreement.
Orders are acknowledged by email. Following receipt of an order, the customer will receive an order acknowledgement by email. This acknowledgement merely confirms receipt of the order and does not constitute acceptance of the customer's offer.
A purchase agreement is concluded only when Vivosan AG expressly confirms the order or dispatches the goods.
Vivosan AG reserves the right, at its sole discretion, to reject any order and refuse confirmation for any reason.
By placing an order, the customer confirms the accuracy of all information provided.
2.3 Delivery Charges
Delivery is free of charge for orders with a value of CHF 100 or more. For orders below this amount, a delivery charge of CHF 10 will apply.
All prices include the applicable Swiss Value Added Tax (VAT).
The prices displayed at the time the order is placed shall be binding.
2.4 Products
Vivosan AG reserves the right to limit the quantities supplied for certain products.
If a product ordered is unavailable at the time of dispatch, it will neither be invoiced nor delivered at a later date.
2.6 Partial Fulfilment of Orders
Vivosan AG aims to supply all ordered products in sufficient quantities and to the highest quality standards.
In exceptional circumstances, however, products may be unavailable or may not be released for dispatch for various reasons.
In the event of reduced quantities or non-delivery, the customer shall not be entitled to specific performance or compensation.
If an item has been invoiced but cannot be supplied, the corresponding amount will be credited to the customer. No subsequent delivery will be made and no claim for damages shall arise.
3. DELIVERY
3.1 Delivery of Goods
Goods will be delivered directly to the delivery address and contact person specified by the customer. Deliveries are carried out by DPD.
3.2 Delivery Times
Vivosan AG and DPD will make every reasonable effort to meet the stated delivery times.
However, all delivery times provided by Vivosan AG are estimates only. Failure to meet a stated delivery time shall not entitle the customer to withdraw from the contract or claim damages.
Should Vivosan AG be unable to fulfil an order that has already been confirmed, Vivosan AG shall not be obliged to arrange delivery by any alternative means. The customer shall have no entitlement to compensation in such circumstances.
3.3 Delivery Charges
Delivery charges depend on the selected delivery method and the value of the order.
3.4 Delivery Without Personal Receipt
Vivosan AG or its appointed carrier will endeavour to deliver consignments personally to the delivery address specified by the customer.
Where the customer has authorised the carrier to leave the parcel at a designated location, or where delivery is made in accordance with the carrier's applicable delivery conditions by leaving the goods at an agreed or otherwise suitable location, the delivery shall be deemed to have been completed once the goods have been deposited accordingly.
Upon proper delivery or deposit, all risks relating to the goods, including the risk of loss, theft, damage or adverse weather conditions, shall pass to the customer.
For addresses where home delivery is unavailable, the applicable delivery and deposit conditions of the relevant carrier shall apply.
3.5 Cancellation of Delivery by Vivosan AG
If successful delivery cannot be completed, or can only be completed under unreasonable circumstances for reasons beyond the control of Vivosan AG, including but not limited to an incorrect delivery address or the recipient's absence, Vivosan AG reserves the right to cancel the order.
In such cases, the customer shall have no claim whatsoever for specific performance or compensation.
4. PRICES AND PAYMENT
4.1 Pricing
All prices are stated in Swiss Francs (CHF) and include the applicable Swiss Value Added Tax (VAT). The prices displayed on vivosan.ch at the time the order is placed shall apply.
4.2 Payment Methods / Credit Assessment
Various payment methods are available.
The customer expressly authorises Vivosan AG to carry out credit assessments at its own discretion and, where necessary, to disclose the customer's data to third parties for this purpose.
The payment methods available for selection are displayed during the checkout process.
To be included if payment by invoice is offered:
Late payments are subject to reminder charges as follows:
- Payment reminder by email
- First reminder by post or email: CHF 5.00
- Second reminder by post or email: CHF 30.00
4.3 Retention of Title
All goods supplied shall remain the property of Vivosan AG until all amounts due under the purchase agreement have been paid in full.
4.4 Vouchers and Promotional Offers
Vouchers, promotional codes and special offers cannot be combined, exchanged for cash or redeemed after their stated expiry date. Vivosan AG reserves the right to amend or withdraw promotional offers at any time without prior notice.
5. PRODUCT INFORMATION
5.1 Product information, including ingredient details, is updated regularly.
As product formulations may change at any time, we recommend that customers also check the ingredient list and allergy information printed on the product packaging before use.
5.2 Special Provisions for Baby, Maternity and Hygiene Products
Product Safety
Vivosan AG distributes only products which, where legally required, comply with the applicable Swiss and European safety standards.
Before using any product, customers are required to read and follow all safety instructions, warnings, age recommendations, care instructions and directions for use provided by the manufacturer.
Products must only be used for their intended purpose.
Hygiene Products
For reasons of health protection and hygiene, opened, used or unsealed hygiene products cannot be returned or exchanged.
This applies in particular to soothers, bottle teats, teething rings, breastfeeding accessories, breast pumps, breast pump accessories and any other products that, once opened or unsealed, are no longer suitable for resale for hygiene reasons.
This exclusion does not apply where a product was defective at the time of delivery. The customer's statutory warranty rights remain unaffected.
Natural Products
Products manufactured from natural materials may vary in colour, texture, shape or material.
Such natural or manufacturing-related variations do not constitute defects and shall not give rise to any warranty or return claims.
Care and Instructions for Use
Customers are responsible for following the manufacturer's care, cleaning, assembly and operating instructions.
Vivosan AG accepts no liability for damage or defects resulting from improper use, incorrect assembly, inadequate maintenance or failure to follow the manufacturer's instructions.
Medical Information
The information provided on this website and in product descriptions is intended solely for general information purposes. It does not constitute, nor is it intended to replace, medical, therapeutic or pharmaceutical advice, diagnosis or treatment.
If you experience any health concerns, are pregnant, have questions regarding the use of a product, or have concerns relating to the health of infants or children, you should consult a doctor or another suitably qualified healthcare professional.
6. CUSTOMER SERVICE AND COMPLAINTS
If you have any questions or comments regarding these Terms and Conditions, please contact us at:
Contact Details
Vivosan AG
Weststrasse 16
CH-5426 Lengnau
Switzerland
Tel.: +41 56 266 56 56
Fax: +41 56 266 56 60
Email: info@vivosan.ch
Website: www.vivosan.ch
Any obvious defects must be reported immediately and no later than two working days after receipt of the goods. Otherwise, the goods shall be deemed to have been accepted by the customer as being free from defects.
Hidden defects must be reported to Vivosan Customer Service (info@vivosan.ch) immediately after they are discovered.
To ensure that warranty claims can be processed quickly and efficiently, customers are requested to return the product together with its original packaging, proof of purchase and a detailed description of the fault.
7. GENERAL PROVISIONS
7.1 Data Protection
State-of-the-art security technologies are used to protect your personal data against unauthorised access or processing.
Our Privacy Policy, available at www.vivosan.ch, shall apply.
7.2 Liability
To the extent permitted by applicable law, Vivosan AG shall only be liable for damages arising from wilful misconduct or gross negligence.
To the extent permitted by law, Vivosan AG shall not be liable for any indirect or consequential losses, loss of profit or any other financial loss.
Vivosan AG shall also not be liable for any damage resulting from improper use of the products or from failure to observe the applicable safety, care or operating instructions.
Nothing in these Terms and Conditions shall exclude or limit any liability that cannot legally be excluded under applicable law.
7.4 Governing Law and Jurisdiction
These Terms and Conditions shall be governed exclusively by the laws of Switzerland.
For private individuals, the place of jurisdiction shall be either Lengnau, Canton of Aargau, or the customer's place of residence.
For legal entities, the exclusive place of jurisdiction shall be Lengnau, Canton of Aargau, Switzerland.
7.5 Final Provisions
Vivosan AG reserves the right to amend these Terms and Conditions at any time.
The version published on the website at the time the order is placed shall apply.
Should any provision of these Terms and Conditions be held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
© 2026 – Vivosan AG
